Thursday, September 27, 2007



It's supposed to be a simple proposition. We pay Comcast money. They provide us communication connectivity. But for some reason, their system can't handle it when a customer moves so all the checks they've been cashing the past few months have been applied to an inactive account, instead of the new one they apparently set up for us. Couple of problems with that.

First, why the f--- have you been cashing the checks? We mail a check. It gets cashed. We think we're paying our bill. Instead, we've been paying but apparently not toward our bill.

Second, why did you create a new account for us with no link to the old one? We're the same people. At the very least, the accounts should have been linked, so you could apply the funds correctly instead of trying to issue refunds.

Third, why can't your people tell us straight if we're going to be cut off? We were told the funds would be transferred. We have a ticket number. You have our money. Seemed pretty straightforward to me. Obviously not.

The part that really burns me is we didn't have this problem with Adelphia, before it was bought out by Comcast. We moved once with them and didn't have any billing issues. But now that you've monopolized the area, we got stuck with your incompetent accounting system that cashes checks without applying them. Congrats on officially sucking worse than Verizon (http://sumocat.blogspot.com/2007/07/dear-verizon-go-f-yourself.html).

Update! Tanya got the scoop on why Comcast sucks. It seems Comcast is transitioning between two divisions in our area, and they only created a ticket for the problem in one division, which they are fixing by creating a new ticket for the second division. However. the $180 we already paid them cannot be applied until... sometime, so to get us reconnected immediately, they kindly accepted a payment of $60, which I guess we owe or would owe at some point anyway. I'm so glad all it took to resolve the issue was more paperwork and more money.



CateGoogles: aimless_musing
Mood = outraged

Labels:

Dear Comcast, go f--- yourself


4 Comments:

  1. Shouldn't there be a regulatory agency where a complaint could be registered? There must be. This is America, after all.

    By Anonymous mom, at 9/28/2007 04:00:00 AM
     

  2. Yes mom, this is America, but unfortunately modern America is into deregulation. In theory, this is supposed to generate competition, but in practice, it enables the big guy (Comcast) to swallow up smaller guys (Adelphia) and set up mini monopolies. Registering a complaint means little, since any big corp can change its name, continue operating, and revert back later, just like your wireless phone company did.

    By Blogger Sumocat, at 9/28/2007 04:34:00 PM
     

  3. Dear Sumocat,

    Did you see this:
    Comcast Hammer

    Hahahaah! ROTFL!

    I'd love to hear your take on this!

    WtT

    By Anonymous WtT, at 10/22/2007 03:54:00 PM
     

  4. I did read that. She's my hero. :)

    In fact, one of the two division with which we have tickets is Prince William county, where the hammering took place. And no, we don't live in that county or in the other one that has one of our tickets. (Yeah, it's that messed up.)

    By Blogger Sumocat, at 10/22/2007 07:51:00 PM
     

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