Am I too tough on Verizon?

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Every now and then, I wonder if my bias against Verizon is justified. After all, aside from making it difficult for me to give them money, they've never screwed me personally.

But then, as soon as Congress decides to cut consumers a break and drop a fee on DSL, Verizon steps in and tacks on a new surcharge for damn near the same amount. Quite the coincidence, isn't it? No customers being squeezed there.